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Return Policy

OUR BUSINESS IS ALL ABOUT CUSTOMER SATISFACTION.
EVERY PURCHASE YOU MAKE IS PROTECTED BY A 14 DAYS MONEY BACK GUARANTEE IF YOU ARE NOT SATISFIED WITH THE PRODUCTS.
IF FOR ANY REASON YOU ARE UNHAPPY WITH YOUR ITEMS, YOUR UNWORN PRODUCTS MAY BE RETURNED WITHIN 14 DAYS OF THE DAY OF PURCHASE AND A full refund will be completed in the same method of payment processed.
Unfortunately once the order is placed the process cannot be undone. You will need to wait to receive your order and make up your minD.
  • Returned items must be unworn, undamaged and unused, with all labels and tags attached and the original packaging included.
  • All purchases must be returned in the same condition you received them. We will not be able to accept any returns that do not meet this policy.
  • For sale items, we’re happy to offer an exchange of the same value only.

 

HAIR UNITS:
please note, we are unable to accept any returns of hair removed from its original lace and tag arrangement.
Please DO NOT:
  • Wash or apply water to the hair unit.
  • Apply any kinds of hair products or chemicals to the hair unit.
  • Cut, rip or tear the lace off the hair unit.
  • Dye the hair unit.
  • Perm or relax the hair unit.
  • Style or cut the hair unit.
  • Destroy or lose the original packaging.
  • Wear the hair unit.
  • Put any glue or tape on the hair unit.
To make it more effective, please send us an email to extrahair@reinass.com informing about your return. Do not forget to include your name, email, order number, shipping address and reason of your return.
Unfortunately we will not be able to help with the shipping costs when returning an item. As soon as we can change this we will update you.
Unfortunately we will not be able to accept any returns that do not meet the return policy.